Why SERVPRO of Rutherford County’s Team is Best in Class
Here at SERVPRO of Rutherford County we pride ourselves in getting and keeping quality, qualified team members that can be trusted with large loss jobs on the smallest scale to large-territory catastrophic loss in Midland TN, Rockvale, TN and more. Maintaining an average of 150 personnel over three divisions, and multiple states – here are the strategic ways that we maintain the talent that you need, when you need it so that we can always be….here to help.
Restoration Team Onboarding
One of the things that makes SERVPRO of Rutherford County an industry leader in commercial large loss restoration, starts with our extensive onboarding program.
Every new employee goes through onboarding which includes the history of SERVPRO (did you know we have been around since 1967?) Our family-grounded roots, on-the-job training (OJT) with other divisions, from when you first call about property damage, until we walk the final job with you and make sure that you are happy, and all of the logistics that go on in between.
Quality Property Damage Repair Training
All our restoration professionals attend, complete, and pass IICRC training – the science behind drying. We also have in-house training bays, where new technicians can learn the proper way to test and remove drywall, learn how our equipment operates, and practice restoration skills before they are moved into live property damage events.
Continued Restoration Certifications
SERVPRO Disaster Recovery is a career path for our industry professionals, as our certified experts continue with training throughout their SERVPRO careers. Here is a sampling of some of the many certifications that we offer to our staff to ensure that you have the highest level of adept professionals, restoring your business quickly and safely so that you can get back to doing, what you do best.
WRT – Water Damage Restoration Technicians
AMRT – Applied Microbial Remediation Technicians
ASD – Applied Structural Drying
CDS – Commercial Drying Specialist
FSRT – Fire and Smoke Restoration Technician
ICRA – Infectious Control Risk Assessment
Our experts are trained in advanced restoration technology and techniques.
Property Restoration Team Coaching
We tend to attract lifetime learners because that is what we are! With every day and every job being completely different (from the pigeon that caught a building on fire with a lit cigarette – True Story! to the bride on her wedding day, who hung her wedding gown on a sprinkler head on the 17th floor of her hotel – TRUE STORY!), we must stay on our toes!
Our technicians are coached daily in safety meetings (before entering your property) along with weekly, scheduled coaching sessions. We want our guys and gals to have the confidence and expertise to handle any mold, water, or fire damage situation, no matter how unique, so they are empowered to do whatever it takes to keep your business doors open, if possible, in the event of a disaster.
Commercial Restoration Management Expertise
Our management team is one of the best in the industry, don’t take our word for it either! Our employee reviews and quarterly SWOTs give us this information on an ongoing basis. Don’t be surprised if you see a Director, President, or CEO walking your affected area with one of our skilled Project Managers. Our management team’s willingness to get in the trenches with our crews is one of the many things that make us exceptional and set us apart.
Family Work Environment
While we may be a large-scale $40M Disaster Recovery Team uniquely qualified to handle any size loss, our strong beliefs and value systems are built on our grass-roots family environment. And we care for our customers with that same “family” heart.
Growth Opportunities for Restoration Professionals
Because we hold the lifetime learner in such high regard, there are growth opportunities available to every SERVPRO employee! Our current President and Vice President started with a SERVPRO in their teenage years as water technicians. We understand our industry unlike any other, we created the blueprint, and we have been recreating it ever since.
Here to Help for All of Your Property Damage Needs
Our team members have been built, like a machine with a heart to respond fast, to care, to do the right thing, and do it with excellence.
We are proud when our team is called to respond to one of your bad days. Because personally, we know you are in the best hands in the industry, and it is about to get better.
If you or someone you know wants to start an amazing career OR if you simply want to know more about protecting your facility from a disaster, contact me via email.
Heather Featherstone – Director of Sales and Marketing
7-year SERVPRO Lifetime Learner